Delete in the app
Open Settings → Account → Delete account. Review the consequences, verify the registered number again, and explicitly confirm deletion. Verification alone does not delete the account. A confirmed request deactivates account access and starts a retryable cleanup job. Keep the deletion receipt on your device to check progress after sign-out.
Support requests
Email support@qxottic.com with the subject ChatShyld account deletion. Tell us which phone number/account you want deleted, including its country code. Never email a password or SMS verification code. TAKEMADE PTY LTD will explain how to verify ownership securely and confirm the request's scope.
Use support if you cannot use the self-service flow. Losing access to a phone number requires support review; knowing a phone number or username alone does not authorise deletion.
What deletion covers
Deletion covers your Firebase authentication account, account-related records, your profile and username association, sessions/push tokens, preferences, server-held authored messages and your uploaded media. Shared conversations may retain non-content placeholders or records needed to preserve other participants' history and group operation. If you own a group, the confirmed request transfers ownership to an eligible remaining administrator or member, or closes the group when none is eligible. Private report evidence authored by you is cleared; another user’s complaint and restricted operator audit records may remain for a documented safety, legal or dispute purpose.
Independent copies already downloaded, forwarded, photographed, exported or recorded by another person cannot be recalled. Clearing local data removes device copies; it does not instruct us to delete your account. Logging out or uninstalling is also not an account-deletion request.
Timing and limited retention
We will acknowledge and assess the request, verify ownership, explain any necessary additional steps and provide a completion response within applicable legal requirements. Processing time depends on ownership verification, the amount of content and any lawful exception. Restricted backups, object recovery copies and provider security records can expire on separate retention cycles. Google states that authentication information is removed from its live and backup systems within 180 days after customer-initiated account deletion. The private media bucket has a seven-day soft-delete recovery period after object deletion per deleted object. Firestore backups are daily with seven-day retention from backup creation. A minimal deletion ledger prevents restored data from making your account or media accessible again. Its internal identifiers and proof-of-request fields have no automatic expiry while needed for that protection.
Logical cleanup completion is separate from expiry of all recovery copies. A late upload or restored object is removed again and starts its own seven-day soft-delete period. Previously issued file delivery grants can remain usable for up to 60 seconds. Registering the same phone number later creates a new account identity and does not restore deleted account data. These periods do not determine how long recipients keep independent copies. Limited information may be retained where necessary for legal obligations, fraud/security investigations, disputes or documenting the request. We will describe applicable exceptions when responding.
For questions, correction/access requests or a privacy complaint, contact support@qxottic.com. Postal contact: TAKEMADE PTY LTD, 11 Paringa Blvd, Meadow Heights VIC 3048, Australia.